Having trouble with our iOS mobile app? We get it - app hiccups can be super frustrating! The good news is that most issues can be fixed with just a few simple steps.
Whether you're seeing those pesky "token expired" messages or the app just isn't behaving the way it should, we've got your back with some tried-and-true troubleshooting tricks. And if you need to make edits to your documents while you're on the go, we'll show you a nifty workaround using your mobile browser that gives you full editing power!
How It Works
Think of troubleshooting your app issues like fixing a glitchy computer - sometimes all it needs is a good restart.
When your app starts acting up (especially with those "token expired" messages), the first thing we recommend is giving your phone a quick restart. This clears out all the temporary files and background processes that might be causing trouble.
If a simple restart doesn't do the trick, don't worry - we've got a backup plan. We'll walk you through completely removing the app, restarting your phone again (this clears out any lingering files), and then downloading a fresh, clean copy from the App Store.
And here's a pro tip: if you need to make edits to your documents right away, you can always hop into your mobile browser and access the full Proposify experience there - no waiting required!
Step-by-Step Instructions
Basic Troubleshooting (Token Expired Messages)
- Close the Proposify mobile app completely
- Restart Your Device by powering it off and back on
- Open the Proposify app and attempt to log in
- Test functionality to confirm the issue is resolved
Advanced Troubleshooting (Persistent Issues)
- Navigate to your Home Screen
- Locate the Proposify app icon
- Delete the App by pressing and holding the icon, then selecting remove/delete
- Power Off Your Device completely
- Wait 10-15 seconds, then Turn Your Phone Back On
- Go to the App Store
- Search for Proposify and Re-install the App
- Open the App and complete the login process
- Test all required functionality
Mobile Document Editing Alternative
- Open your preferred Mobile Browser (Safari, Chrome, etc.)
- Navigate to your Proposify account login page
- Log In using your standard credentials
- Access your documents through the full web interface
- Make required edits using the complete feature set
Common FAQs
Q: How often should I restart my device to prevent app issues?
A: While not required regularly, restarting your device weekly can help prevent cache buildup and maintain optimal app performance.
Q: Will deleting and reinstalling the app remove my documents?
A: No, your documents are stored in your Proposify account, not locally on your device. Reinstalling the app will not affect your document library.
Q: Why does the mobile browser work better for editing than the app? A: The mobile browser provides access to the full web interface with complete editing functionality, while the mobile app is optimized primarily for viewing/tracking, notifications and basic interactions.
Q: What should I do if these steps don't resolve my issue?
A: If troubleshooting steps don't resolve the problem, contact our support team with details about your specific issue and device information for personalized assistance.
Q: How long does the app reinstallation process typically take?
A: The complete process usually takes 3-5 minutes, depending on your internet connection speed and device performance.
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