In-app Modals
Proposify uses a colour-coded modal system to communicate different types of errors and notifications, each colour represents a specific category of issue:
Green Modals indicate application updates that require action to apply the latest improvements and features.
Blue Modals signal network-related issues, connection timeouts, or performance problems that may be affecting the application's ability to communicate with servers.
Red Modals represent internal application errors that occur during specific actions or processes within the system.
This visual classification system allows you to quickly assess the severity and nature of what you're experiencing.
Step-by-Step Solutions
Green Modal - Update Required
When you encounter a green modal stating "A new version is available. Please refresh the page to apply the update."
- Click the Refresh Button - Look for and click the Refresh button within the modal
- Wait for Application Reload - Allow the application to reload with the latest updates
- Verify Functionality - Confirm that the application is working properly with the new updates
Blue Modal - Network/Connection Issues
When you see a blue modal indicating network problems or timeouts:
- Assess Your Connection - Check your internet connection stability
- Perform a Hard Refresh
- Mac Users: Press Cmd + Shift + R
- Windows Users: Press Ctrl + Shift + R
- Try Alternative Solutions
- Switch to a different browser (Chrome is recommended)
- Connect to a different network if possible
- Check if you're behind a firewall that might be blocking requests
- Wait and Retry - If on a slower connection, wait a moment and try your action again
Red Modal - Internal Application Error
When you encounter a red modal indicating an internal application error:
- Note the Current Action - Remember what you were doing when the error occurred
- Close the Modal - Click to dismiss the error modal
- Refresh the Application - Perform a standard page refresh
- Retrace Your Steps - Try to recreate the sequence of actions that led to the error
- Document the Issue - If the error persists, note:
- What you were trying to accomplish
- The exact steps you took
- Any error messages displayed
- Contact Support - Reach out to our support team with detailed information about the error
Common FAQs
Q: Why do I keep getting blue modals even with a good internet connection?
A: Blue modals can appear due to firewall restrictions, network throttling, or server-side performance issues. Try switching browsers or networks, and contact your IT department if you're on a corporate network.
Q: How often should I expect to see green update modals?
A: Green modals appear when significant updates are released. The frequency varies based on our development cycle, but they're designed to ensure you always have access to the latest features and improvements.
Q: What information should I include when contacting support about a red modal?
A: Include the specific action you were performing, the exact error message, steps to reproduce the issue, your browser type and version, and any recent changes to your setup.
Q: Can I prevent these error modals from appearing?
A: Green modals for updates are necessary for optimal performance. Blue modals may be reduced by ensuring stable internet connections. Red modals indicate genuine issues that need to be addressed rather than hidden.
Q: What if the suggested solutions don't work?
A: If the standard troubleshooting steps don't resolve your issue, don't hesitate to contact our support team. We're here to help with more complex problems that may require additional investigation.
Comments
Please sign in to leave a comment.