Login and access problems

Whether you're a returning user who forgot their password, a new user creating their first account, or someone looking to streamline their login process with Google authentication, this comprehensive guide will walk you through every available option to get you back to creating amazing documents.

How It Works

Our login system operates on multiple authentication layers designed for both security and convenience. When you attempt to access your account, our system verifies your credentials through either traditional email/password authentication or Google's secure OAuth protocol.

The Forgot Password feature triggers an automated email recovery system that sends a secure reset link to your registered email address. This link contains a time-sensitive token that allows you to create a new password without compromising your account security.

For users preferring streamlined access, Google Authentication leverages your existing Google account credentials, eliminating the need to remember separate login information while maintaining enterprise-level security standards.

Step-by-Step Instructions

Standard Login Process

1. Navigate to https://fe.proposify.com/sign-in
2. Enter your registered email address in the Email Field
3. Enter your password in the Password Field
4. Click the Sign In Button to access your account

Using the Forgot Password Feature

1. Go to https://fe.proposify.com/sign-in
2. Click the Forgot Password Link below the login fields
3. Enter your registered email address in the Email Recovery Field
4. Click Send Reset Email Button
5. Check your email inbox for the password reset message
6. Click the Reset Password Link in the email
7. Create your new password in the New Password Field
8. Confirm your new password in the Confirm Password Field
9. Click Update Password Button to save your changes
10. Return to the login page and sign in with your new credentials

Google Authentication Setup

1. Navigate to https://fe.proposify.com/sign-in
2. Click the Sign In with Google Button
3. Select your Google account from the authentication popup
4. Grant necessary permissions when prompted
5. Complete the authentication process
6. You'll be automatically redirected to your dashboard

Creating Your First Account

1. Visit https://fe.proposify.com/sign-in
2. Click the Create Account Link or Get Started Button
3. Fill in your information in the Registration Form:
   • Enter your email address in the Email Field
   • Create a secure password in the Password Field
   • Confirm your password in the Confirm Password Field
   • Add your name in the Full Name Field
4. Click the Create Account Button
5. Check your email for the verification message
6. Click the Verify Email Link to activate your account

Key Features and Benefits

Multi-Authentication Options

Choose between traditional email/password login or streamlined Google authentication based on your preference and security requirements.

Secure Password Recovery

Our Forgot Password system ensures you never lose access to your account, with secure email-based recovery that protects your data while restoring access quickly.

Seamless Google Integration

Google Authentication eliminates password fatigue by leveraging your existing Google credentials, reducing login friction while maintaining security standards.

Browser Optimization

When standard login methods aren't working, clearing your browser's cache and cookies often resolves connectivity issues, ensuring smooth access across different devices and browsers.

Quick Account Creation

New users can get started immediately with our streamlined registration process, moving from signup to document creation in minutes.

Troubleshooting Common Issues

Login Page Won't Load

If you're experiencing issues accessing https://fe.proposify.com/sign-in:

1. Clear your browser's cache and cookies
2. Try accessing the page in an incognito/private browsing window
3. Disable browser extensions temporarily
4. Try a different browser or device

Password Reset Email Not Received

1. Check your spam/junk folder
2. Verify the email address you entered matches your registered account
3. Wait 5-10 minutes for email delivery
4. Try the password reset process again

Google Authentication Issues

1. Ensure you're using the correct Google account
2. Check that your browser allows popups from our domain
3. Clear your browser cache and try again
4. Verify your Google account has the necessary permissions enabled

Frequently Asked Questions

Can I change my login email address?

Yes, you can update your email address through your account settings once you're logged in. Navigate to the Profile Settings and update your Email Address Field.

How secure is Google authentication?

Google Authentication uses industry-standard OAuth 2.0 protocol, providing enterprise-level security. Your password is never shared with our system, and authentication happens directly through Google's secure servers.

What if I don't have access to my registered email?

If you no longer have access to your registered email address, contact our support team with your account details and alternative contact information for manual verification.

Can I use both Google login and regular password?

Yes, you can have both authentication methods active on your account. This provides flexibility in how you choose to access your account.

How often should I update my password?

We recommend updating passwords every 90 days for optimal security, though our system doesn't enforce mandatory password changes.

Is my login information stored securely?

All login credentials are encrypted and stored using industry-standard security protocols. We never store passwords in plain text, and all data transmission occurs over secure HTTPS connections.

Need additional help? Our support team is ready to assist with any login or access issues. Contact us through the Help Center or use the Live Chat Feature available in your dashboard.