Troubleshoot Payment Issues

Melissa Gunn
Melissa Gunn
  • Updated

Did you get a "payment declined" email? Click here for common issues.

Did something go wrong during billing? You're not alone! We'll go through some of the more common details, but first:

Don't panic!

We'll keep your account up and running for up to 20 days after a credit card is declined. We'll make a few attempts automatically to try and collect payment from your card, and we'll notify you each time it has succeeded or failed. After 20 days, though, we'll suspend your account. You'll need to pay the outstanding balance in order to restart your subscription.

To Our Neighbours In the South:

We're a Canadian company that charges our subscription fees in USD. Many American credit card providers flag non-US entities charging USD as potentially fraudulent. If there's money in your card, this is hands-down the most common issue. Give your credit card provider a call and see if they can have us added to your card’s allow-list.

What do we accept?

We accept Visa, Mastercard, and Amex for payment. For now, we do not accept ACH or Paypal.

Need To Update Your Card? Not Sure If the Info Is Accurate?

Click here for instructions on how to take care of that.