Proposify and Strong Customer Authentication (SCA) - Questions and Answers

Online fraud is a serious problem that affects everyone. To help protect its people, the European Economic Area (EEA) passed the second Payment Services Directive (PSD2). This means businesses in the EEA will be using Strong Customer Authentication (SCA) for online transactions from clients within the EEA.

What does that mean? If you have

1. A Stripe account integrated with Proposify and based in the EEA, and

2. Collect payments from someone else whose card is based in the EEA,

That user will need to verify their identity in order for the payment to process. There are certain exceptions, but most payments will require that extra step.

Have a bunch of questions about what this means to you as a Proposify user? Here’s a bunch of answers:

I’m based outside of the EEA. Will this affect me? 

Nope! This only applies to online transactions from companies in the EEA to cardholders in the EEA. 

I’m based in the EEA, but my clients live outside of the EEA. Will this affect me? 

Also nope! This only applies to online transactions from companies in the EEA to cardholders in the EEA. 

Is there anything I need to do?

Keep being awesome. We’ve got this all fixed up on our end.

Will I need to use SCA to pay for a Proposify subscription? 

We're based in Canada and this only affects transactions where the businesses and the payer have banks in the EEA. You will not need to use SCA to pay for a Proposify subscription.