Troubleshooting Sign-Up Issues

Melissa Gunn
Melissa Gunn
  • Updated

Received an error message while creating a new Proposify account? 

It says “email already exists”.

Your email address is already registered with a Proposify account. If you are part of a company, check your inbox. If you’ve received an invite, you won’t need to create a new account. If you haven’t, try using the password recovery tool.


It says “please contact support.”

There could be a few reasons for this:

A really long company name.

We have a character limit to sign-ups. If your company name is really long, please truncate your account name for sign-up. Once complete, you can update your company name through company info.

Email subdomain ends in .cz, .ru, or is hosted by an anonymous email provider.

In order to protect our business, we had to ban these subdomains. Please register using a business email with a subdomain that ends in .com.

Issues with validating your email address.

It could be an issue trying to validate your email address on our end. Check with your email provider to ensure your account’s DMARC is set up correctly. Once confirmed, try again.